Refunds may be considered where a service has not yet been delivered, where an incorrect payment has been made, or where otherwise agreed in writing. Refund requests must be submitted to us in writing together with the relevant payment details. Approved refunds will be processed using the original payment method, subject to any applicable transaction or administration fees.
Customers may request cancellation of a service or order by contacting us in writing. Cancellations will be subject to the applicable service agreement, booking terms or notice period communicated at the time of purchase. Where work or service delivery has already commenced, the customer may remain liable for any costs or services already provided.
Our products and services are primarily delivered electronically or provided as professional or subscription-based services. Following successful payment, customers will receive access to the relevant service, platform, booking confirmation or further fulfilment instructions within the timeframe communicated during the purchase process. Where no specific timeframe is stated, fulfilment will normally take place within a reasonable period after confirmation of payment.
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